Terms, Conditions & Acceptable Use Policy
Dialup Access
Norcov.com is providing the Internet access services at very competitive rates. With only one minor exception (see below) we do not impose connectivity limits on how long you are actively on-line, and in doing so, we only ask that you don't keep the lines open for long periods or time or when you're not actively using the network. This will help keep our costs down and, incidentally, yours too. Dialup timeouts for non-dedicated services is set at 15 minutes. We reserve the right to change the idle timeout at any time. Setting of processes or procedures on your system to defeat the 15 minute idle-timeout may be grounds for account suspension and/or termination.
It should be noted that any dialup account which is connected for more than 12 hours per day on average may be deemed as a "dedicated dialup" and billed as such. Further, any system which automatically redials the network connection after being dropped shall be considered a "dedicated dialup" connection.
Norcov.com is not responsible for any telephone company charges which a customer may incur. It is the customer's responsibility to determine if the Norcov.com POP is a local call by contacting their local telephone company operator and requesting a rate-check from the number they are dialing from to area code 510 - prefix 528.
Mailing lists, UCE, SPAM, Junk-mail, and Chain-Letters
Norcov.com does not tolerate spamming. SPAM is defined as the unsolicited delivery, or attempt to deliver, a message of any form to one or more individuals, mailing lists, newsgroups, organizations, etc not personally known to the sender. Norcov.com has a zero-tolerance for customers who participate in spamming, and is grounds for immediate account termination. Use of our services for sending junk-mail or chain-letters is also prohibited.
Unsolicited Commercial Email (UCE) is defined as any e-mailed document or documents consisting of advertising material for the lease, sale, rental, gift offer, or other disposition of any realty, goods, services, or extension of credit, etc.
All mass mailing list messages must conform to the following minimum requirements, in addition to all state, federal or international laws which may apply:
- Commercial email will contain the phrase "ADV:" or "Advertisement" at the start of each subject line (see private mailing list exception below).
- The sender's name, physical address, email address and toll-free number for list removals will be displayed at the start of each message (see private mailing list exception below).
- Removal instructions will be clearly indicated at the top of each message following the sender information.
- Messages will conform to guidelines established in our Customer Conduct as described below and any other Norcov.com term, condition, or policy.
Private mailing lists are defined as lists where each recipient specifically request inclusion followed by a message from the list owner to the recipient, which is then followed by a final confirmation from the recipient. Private mailing lists are exempt from item 1 above, and are not required to include a toll-free telephone number for removal. All other conditions apply.
Customers subscribing to our mailing lists service who violate this policy will be subject to immediate account termination.
If you are a victim of spam, please send a copy of the message your received (please include ALL headers) to abuse@norcov.com. Also, please see http://www.abuse.net for more information on their attempts to eliminate spam.
Customer Conduct
Customers are solely responsible for the contents of any and all transactions performed through our services, and are subject to all local, state, federal and international regulations and laws.
As Norcov.com customer you agree:
- to abide by all United States laws regarding export of technical data
- not to interfere with, disrupt, or cause harm to other users, networks, or services
- not to use Norcov.com services for any unlawful purposes
- not to access or attempt to access files, data, information, etc.,owned by someone else without their permission, regardless of the protections or privileges set forth by the owner or owners of said files, data, information, etc.
- to keep you account password a secret, known only to yourself or others in your household
- not to share access to your account, or to transfer your account, to another individual or organization
- not to use multiport (multiple session access) to our servers without prior written consent by Norcov.com; persistent use of multiple sessions shall be deemed as additional accounts and bill as such.
- abide by all terms, policies, procedures and conditions set forth by Norcov.com
- abide by all terms, policies, procedures and conditions set forth by other entities when using their services
Any attempt to gain unauthorized access to resources at Norcov.com, or other entities, are prohibited.
As a Norcov.com customer, you agree not to transmit unlawful, harassing, libelous, abusive, threatening, harmful, homophobic, sexist, racist, vulgar, obscene or otherwise objectionable materials, or materials which encourage conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, federal, or international laws or regulation.
Norcov.com can, at its discretion, terminate a customer's service, without notice or refund, due to violation any of our terms, conditions, policies or procedures.
Terms and Conditions
- Norcov.com billing address is:
Norcov Research
PO Box 24
El Cerrito, CA 94530-0024
- Norcov.com accepts payment by check to our billing address, or by credit card or bank account through PayPal. Payment for new services must be received within three business days.
- Services are invoiced monthly and due on the 1st of each month, with a 15 day grace period.
- Late payments are subject to a $2 service charge.
- Accounts are in default if payment-in-full is not received within 60 days of statement date. Defaulted accounts are subject to additional late fees and service interruption, as well as any collection agency charges.
- Account re-activation charge is $10.
- Charge for each returned or bad check is $25.
- Customers may cancel their service at any time by writing to Norcov.com.
- We do not issue refunds on cancelled accounts with pre-paid balances.
- Norcov.com reserves the right to assess legal fees, including attorney and court fees, upon any customer who, by their action or inaction, directly or indirectly causes us to be a defendant or co-defendant in any civil or criminal legal action.
- Norcov.com reserves the right to refuse service to any individual or organization for any reason which is not prohibited by law. We also reserve the right to terminate existing service to any individual or organization for any reason which is not prohibited by law.
- Prices are subject to change with a minimum 30 day notice before enacting rate increases.
- Norcov.com is not responsible for any telephone company charges which a customer may incur. It is the customer's responsibility to determine if the Norcov.com POP is a local call by contacting their local telephone company operator and requesting a rate-check from the number they are dialing from to area code 510 - prefix 528.
- There is an implicit and inherent risk associated when any computer or other equipment is connected to the Internet. Norcov.com is not responsible for any loss or damage as a result of intruder, hacker, service attack, denial of service attack, worm, virus, spam, network outage/downtime, etc., to the customer, customer's business, computers, or equipment.
- The use of any services of Norcov.com constitutes the acceptance of all Norcov.com policies, terms and conditions.